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Three real engagements that illustrate how execution-focused advisory translates into measurable business outcomes.
A mid-market firm's managed service provider was silently under-performing. We cleaned it up — without changing providers.
A 140-person firm discovered their MSP relationship had quietly eroded. Tickets were taking 12+ hours to resolve, SLAs were missed without notice, and annual spend had ballooned to over $560K with no clear justification. Leadership suspected problems but couldn't pinpoint them — or hold the vendor accountable without evidence.
Conduct a rigorous MSP audit, build an accountability framework, and either fix the existing relationship or execute a clean transition — without disrupting day-to-day operations.
Same MSP, radically different relationship. Annual costs dropped by 32%, ticket resolution times cut by 65%, and SLA compliance jumped from 61% to 94% within 90 days. Leadership now has monthly data showing exactly what they're paying for and getting.
We thought we needed a new MSP. Turns out we just needed accountability. The framework is still running two years later.
Years of point-solution accumulation had created an unmanageable vendor sprawl. We rebuilt the stack around what actually mattered.
A growing healthcare organization had accumulated 47 technology and operational vendors over eight years. Overlapping capabilities, forgotten contracts, zombie subscriptions, and shadow IT had created a $2.1M annual spend with no single person understanding the full picture. Administrative overhead was eating 40+ hours per month.
Map the full vendor landscape, identify overlap and waste, consolidate to a manageable core stack, and build a vendor governance process to prevent sprawl from returning.
Reduced vendor count from 47 to 18 core partners, saved $340K annually, and recovered over 62% of admin overhead. Most importantly, leadership now has a clear vendor governance process that prevents the sprawl from returning.
We didn't realize how much the complexity was costing us until it was gone. The organization moves faster now.
The internal IT team was drowning. We rebuilt the function around clear ownership, modern tools, and aligned priorities.
A growing manufacturing company's 8-person internal IT team was overwhelmed. Tickets piled up for weeks, users had stopped submitting them, shadow IT was proliferating, and business leaders viewed IT as a bottleneck rather than an enabler. Two IT leaders had quit in 18 months. The CEO was considering outsourcing the entire function.
Assess whether internal IT could be salvaged, rebuild the function if yes, and deliver measurable wins in 90 days to restore confidence from leadership.
Ticket throughput tripled, user satisfaction jumped from 42% to 91%, and the team started proactively enabling business initiatives instead of just reacting to problems. The CEO pulled the outsourcing plan within 60 days. Two years later, the team has grown to 14 and is viewed as a strategic asset.
We were ready to outsource everything. Six months later our internal team is our competitive advantage.
Every engagement starts with a focused conversation. We'll identify where you are, where you need to be, and the shortest path between the two.